DHL, GHANA CUSTOMS and CEDIS from Abruni ... in time for Christmas?

EMAIL FROM DHL AUSSIE TO DHL GHANA

Dear Colleagues,

Good morning!

This is now being escalated and causing the shipper great discomfort and frustration. Can we please process the DTP on account ######### ASAP? If you require further information from Aaron Anderson (who's not in the location at the moment), please contact President Smith on ### #### ####.  He is the President of the Mission.  The mission is The Church of Jesus Christ of Latter Day Saints. 

We need this issue to be resolved ASAP to avoid further delays. If you "got it right for the first time" by informing us beforehand thru trace request this wouldn't take longer time to process and cause any delays.

Your prompt response and action is much appreciated.

Kind Regards,

###### ######

Key Accounts Executive

DHL Express Australia

10 Boronia Road

ELDER ANDERSON:

DHL is terrible and i don't like them.  Apprantly the hold up has been they will not release the package until they speak directly to me.

So they called me and they are now telling me that in order to receive the package i need a Ghanian Tax Identification Number.  And they i should go to the DHL office here in Koforidua

I went there and they are now telling me that i have to pay a 200cedi ($140) customs fee to receive the package! i dont know what to do.   Its ridiculous.  We get 90 cedis a month to live off (so you can tell how ridiculous that is!!)

Please tell me what i should do?
It does not seem right that is costs you $200+ to send, plus the $300 worth of stuff in it and then to pay another $200 to receive it!
 :(
I'm not impressed! 

ANOTHER MESSAGE TO DHL.....

Hi Amanda,

As per our conversation today, please MANUALLY process the above box through customs.  As I understand, the box will be processed MANUALLY through customs and will be delivered to DHL Koforidua so that Elder Aaron Anderson can pick it up.  Elder Anderson will NOT be charged anything - all charges will be paid at this end as per instructions from DHL Australia below.

PLEASE MANUALLY PROCESS AS a matter of URGENCY....

DESPITE CALLING GHANA AND OBTAINING AN ASSURANCE THAT NO FEES TO BE PAID IN GHANA..... ELDER ANDERSON EMAILS....

ELDER ANDERSON

 they called me again this morning and told me that i still have to pay 150cedis.
i told them about this email so she said she is going to call the office and followup.

i think they are just trying to get money from me because I'm white

THEN AFTER ANOTHER PHONE CALL TO GHANA....

ELDER ANDERSON

hey everything is okay,

i called emmanuel after i emailed you.  and he told me what was going on.'  It was the lady at the Koforidua Office who apprantly had day old information about the payment.  I still think she was just tryin to scam me,  but i will call him again tomorrow im not sure if they are in the office or not on saturday however. if not i will call monday and then the office elders will go on monday and pick it up for me.

it should be all fine they can take my passport and what not and they have a signed note from me that allows them to pick up any mail/packages on my behalf. then on tuesday the cranneys are going to
accra so they can bring it back for me.

thank you again for all your help
im sure i will get it soon enough!!